BCGTCI中国callcenter外包投资项目(推荐PPT115)

-ENTRYFORPROFITTRANS-COSMOSINC.CHINAENTRYSTRATEGYPRESENTATIONFebruary8,2001-AGENDAExecutiveSummarycallcenterBusiness•MarketOverview•CCCustomerSegmentation-In-houseusers-Outsourcers•Demand•Customer•Economics•Competition•Recommendations-Successbusinessmodel-PartneringstrategyE-CommerceMarketOverviewTCITianjin•CurrentSituationAnalysis•Recommendations-AGENDAExecutiveSummarycallcenterBusine...